Privacy Policy
Updated May 31, 2024
Chara Software, LLC (hereinafter referred to as "the Company") recognizes the importance of protecting customer personal information and complies with the Personal Information Protection Law (hereinafter referred to as "the Law"). We will strive to properly handle and protect your personal information according to the following privacy policy (hereinafter referred to as "the Privacy Policy"). In addition to this Privacy Policy, our Company may also establish separate privacy policies for each of our products and services.
Definition of Personal Information
In this Privacy Policy, personal information refers to the personal information defined by the Law and the attribute information related to a specific individual used in conjunction with personal information (such as email addresses, usage history, usage fees, etc.).
Change of Purpose for Using Personal Information
The Company may change the purpose of using personal information within a reasonable scope that is considered relevant to the previous purpose. If there is a change, we will notify customers or publish an announcement.
Limitation on the Use of Personal Information
Except in cases permitted by the Law and other regulations, the Company will not process personal information beyond the scope necessary to achieve the purpose of use without customer consent.
Appropriate Acquisition of Personal Information
The Company will appropriately acquire personal information in accordance with the Law and other regulations, and will not obtain personal information through deception or other illegal means. Please note that when the Company engages in telephone conversations with customers, we may record the calls to confirm inquiries and improve our services.
Security Management of Personal Information
The Company supervises employees as necessary and appropriately to ensure the security management of personal information, preventing risks such as loss, destruction, alteration, and leakage of personal information. In addition, when outsourcing the processing of personal information in whole or in part, the Company will provide necessary and appropriate supervision to ensure that the outsourcing company manages personal information securely.
Correction of Personal Information
If we receive a request from a customer to correct, add, or delete personal information based on the Law due to its inaccuracy, we will immediately conduct the necessary investigation within the scope necessary to achieve the purpose of use, provided that the request is confirmed to come from the customer. Based on the results of the investigation, we will correct the personal information and notify the customer. After making a decision, we will inform the customer. However, if the Company is not obligated to make corrections under the Law or other regulations, this does not apply.
Suspension of Use of Personal Information
If personal information is processed beyond the previously stated purpose or obtained through deception or other illegal means, the Company cannot comply with the Law. If we receive a deletion request (hereinafter referred to as "suspension of use"), and it is proven that the request is valid, we will confirm that the request comes from the customer. We will immediately suspend the use of your personal information and issue a corresponding notification. However, if the Company is not obligated to suspend use under the Law and other regulations, this does not apply.
Use of Cookies and Other Technologies
Our services may use cookies and similar technologies. These technologies help us understand the usage status of the services and contribute to improving our services. Users who wish to disable cookies can do so by changing their web browser settings. However, if you disable cookies, you may not be able to use certain features of our services.
Contact Us
For requests for disclosure of personal information, opinions, inquiries, complaints, and other questions regarding the processing of personal information, please contact the following:
Address: 4589 Woodwind Dr, Destin, FL 32541
Email: [email protected]
Continuous Improvement
We will review the operational status regarding the processing of personal information as appropriate and strive for continuous improvement, and may change this Privacy Policy as necessary.